Industry
Auto
How does Everymind operate in the Auto segment?
The automotive industry is of notable importance to the economy, as it is a major generator of jobs, has important production chains and is a constant investor in the innovation sector. In Brazil, the automotive industry plays a very important role because, as well as supplying market needs, it contributes to the growth of other companies, such as those in the rubber sector. At Everymind, we work in the automotive industry automating vehicle sales and distribution processes, including integrations with all the systems in the marketing chain, such as SAP, Totvs and others.
Generating value and agility in processes, bringing intelligence and creating loyalty with customers and partners, offering personalized buying and selling experiences.
Sales Cloud
A 100% digital sales journey that enables partners to create orders and send them to the factory, fill them gradually according to the level of negotiation, monitor the entire approval process, from the launch of the order to its invoicing, calculate discounts, apply pricing rules in cases of special sales, distribute vehicles through the dealers’ planning grid. Plus a 360° view of your customers.
Experience Cloud
It is a complete platform that offers a personalized experience to your customers, partners and employees, thus offering a complete relationship journey, both B2C and B2B, engaging your customer securely, offering information for decision making.
Service Cloud
Automated after-sales
A platform that provides partners with end-customer service support, offering a 360° view of this customer, enabling your partner to offer excellent, consultative service. The biggest benefits are offering personalized after-sales service with centralized service, automation in your sales and after-sales processes, creating a linear service chain involving all the necessary areas. And all of this is managed through service “cases” generated on the platform, measuring the “SLA” time for each stage of your service, identifying bottlenecks and bringing more intelligence with integrated, multi-channel knowledge bases (bot’s, chat, WhatsApp, email, telephony), in other words, offering several channels, but centralized in a single service cockpit.
Solutions applied to
Auto.
Accelerators
Everymind
We have solid knowledge of the automotive industry in order to offer critiques of its processes, so that together we can be co-creators of a new structured, intelligent and automated process with a beginning, middle and end, i.e. from the insertion of an order in the system to the final delivery of the product, as well as the process of manufacturing and distributing these vehicles to partners (dealers). This keeps control of manufacturing on demand and stock, making it easy to rotate stock between partners if necessary.
This whole process enables a 360° view involving the customer acquisition, sales, business area, manufacturing and after-sales processes. Tracking can be done through cash management, enabling the factory and dealer to monitor sales performance and order status, with the sales process guided by an approval flow involving the entire management chain of analysis, invoicing, product manufacture and order release, as well as after-sales service.
The history generated enables analysis to suggest vehicle distribution based on the sales forecast according to the dealers’ planning versus the grid suggested by the factory, which will result in a confirmed grid and thus optimum control for vehicle manufacturing.
When it comes to sales forecasts, it is also possible to create a target process for dealers involving complex calculations and thus driving growth in the number of sales.
