Industry
Energy,
Oil & Gas
How does Everymind operate in the Energy, Oil & Gas segment?
The Energy, Oil & Gas industry in Brazil is strategic for the country’s economy. Brazil is known for its vast natural resources, including significant reserves of oil, natural gas and renewable energy sources. At Everymind, we work in the industry criticizing and automating processes with integrations between all the systems in the marketing chain, such as Gene, SAP, TOTVS, among others. Generating value and agility in processes, bringing intelligence, with risk analysis through scorecard and integrations with bureau companies such as Serasa, SPC, among others.
Sales Cloud
A 100% digital sales journey that allows the customer to create opportunities, visualize them through simulations with quotes, complex calculations, such as the Energy segment, Scaled or Average Pricing, Scorecard Calculations, providing an integrated risk analysis in the sales journey. Providing information to the Business Consultant so that he can offer greater and better consultancy to his clients. Plus a 360° view of your customers.
Experience Cloud
It is a complete platform that offers a personalized experience to your customers, partners and employees, thus offering a complete relationship journey, both B2C and B2B, engaging your customer safely and providing information for decision making.
Service Cloud
Customer service platform, offering a 360° view of the customer, listing their products, so that the consultant can offer excellent, consultative service. The biggest benefits are offering a personalized service with the centralization of service, automation in your processes, creating a linear service chain involving all the necessary areas. And all of this is managed through service “cases” generated on the platform, measuring the “SLA” time for each stage of your service, identifying bottlenecks and bringing more intelligence with integrated, multi-channel knowledge bases (bot’s, chat, WhatsApp, email, telephony), in other words, offering several channels, but centralized in a single service cockpit.
Solutions applied to
Energy, Oil & Gas.
Accelerators
Everymind
We have solid knowledge of the industry in order to offer criticism of your processes, so that together we can be co-creators of a new, structured and intelligent process. With a beginning, middle and end, i.e. from lead capture, nurturing, qualification and conversion. Everything is measurable through conversion rates (prospecting vs. sales), the creation of a sales flow that involves the entire negotiation chain, offering management in a linear fashion with defined processes. Example: Credit Analysis -> Pricing -> Risk -> Negotiation -> Follow-up, i.e. the salesperson will be able to have an exact view of the current stage of the negotiation and all of this can be measured. In order to identify bottlenecks, in the energy segment, we have reduced the negotiation timeline from 7 days to just 1 day and sometimes seconds to obtain a credit analysis of the customer, combining market information (Serasa) with Scorecard analysis, and negotiation parameters.
